PULSE DESIGN LTD aim to ship out all orders placed between Monday-Friday within 48 hours. Orders placed within the weekend will normally be shipped out on Monday or Tuesday. We will notify you once your order has been despatched .
Delivery services we use are Royal Mail, Parcel Force, Interlink and occastionally other courier services.
Please allow 7 working days for delivery unless otherwise stated, however 90% of orders are delivered withing 3 working days.
We operate a 7 day return policy for unwanted goods, the product must still be in boxed and sealed else there will be a 10% restocking charge, as we will not be able to resell the product as new. The Customer will be responsible for the return of any unwanted goods and must pay all the charges arising from the return of any items, except when originally faulty, in which case PULSE DESIGN LTD will reimburse the return postage and also send the replacement item free of postal charges. We recommend that you obtain proof of posting and that you wrap your parcel securely, since Supremetronics Ltd cannot accept responsibility for loss and/or damage of items in transit.
For your information
Distance selling regulations
Under the Distance Selling Regulations the customer has the right to cancel the order for any item purchased and claim a full refund for the items returned. This right does not apply in the case of software where the seal has been broken. To cancel your order you must notify PULSE DESIGN LTD. as required in Clause 17.2 of our terms and conditions ,within seven working days following the day of delivery. You must return the product to us as required by these Terms but if you do not or if you return the product at our expense we may charge you the reasonable costs of returning a product except in the case of cancellation of substitute products. The costs of delivery are not refundable.
Should you wish to exercise your rights under the Distance Selling Regulations your order may only be cancelled in writing, by letter, fax or by e-mail. Telephone cancellations cannot be accepted.
The goods must be returned in an unused and re-saleable condition. You are responsible for the cost of safe carriage back to us. The product should be packed in its original packaging. It is essential that there is no damage to any part of packaging. Care must be taken when packing products for transit. You are advised to arrange for adequate insurance to cover the product during its return journey.
The product should be returned within seven working days from the date we receive your cancellation. If you are unable to return the product to us within seven working days you must contact us to arrange a collection that will be at your cost.
You may cancel Services in the same way, within seven days of purchase, unless the services begin sooner. The Distance Selling Regulations do not apply to financial and insurance services.
Software can only be returned if the seal on the product is completely intact. PULSE DESIGN LTD. will not refund for any software when the licence has been activated or agreed by the customer. The only exception to this is if the software is faulty or misdescribed. Should this be the case, please contact PULSE DESIGN LTD.